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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Barbara Hager

August 7, 2023

5  out of  5 rating by Barbara Hager
"Susan is the best. She will always work with you. And she has always made it easy for me. It doesn’t matter what kind of insurance question I have she’s always there to help.."

Thom Kincaid

August 3, 2023

5  out of  5 rating by Thom Kincaid
"Easy, excellent customer service."

Vicky Reilman

August 2, 2023

5  out of  5 rating by Vicky Reilman
"It has been said, you get what you pay for. I cannot tell you how many times this agency has helped me over the years. I started with them when I was 19 and will be 65 this year. Nikki and Susan, you are the best."

Mark Schultz

July 21, 2023

5  out of  5 rating by Mark Schultz
"Nikki Shah and team have always been helpful! They are quick to respond to requests and questions. I have been with her team for years. I know that I am in great hands."

Katy Kimmel

July 7, 2023

5  out of  5 rating by Katy Kimmel
"Nikki was amazing to work with. I needed a renter's policy for my daughter who attends University of Cincinnati and Nikki not only provided a quick turn around but she was very friendly and engaging. My daughter and I have a new friend in Cincinnati and a great agent helping us for the next 3 years! I know my daughter can reach out to Nikki anytime she needs to for insurance matters!!!"

Jon Moore

June 23, 2023

5  out of  5 rating by Jon Moore
"Nikki is great to work with! I strongly recommend contacting her for your insurance needs!"

Viktor Sokol

June 15, 2023

5  out of  5 rating by Viktor Sokol
"State Farm Insurance has been great to me. Have been with them for many years. Nikki is a great agent and always responds to my calls and answers any questions or concerns I may have. Highly recommended them."

Matt Wagner

June 5, 2023

5  out of  5 rating by Matt Wagner
"Nikki, Susan, and team have been wonderful! Our family moved to Loveland from out of state last summer and they helped us immensely as we got everything transferred over locally. They're quick to respond and have answered all of our questions. Highly recommend!"

Fernando Arguello

June 5, 2023

5  out of  5 rating by Fernando Arguello
"Nikki and her team are outstanding! Allways there when you need them."

Aaron May

June 3, 2023

5  out of  5 rating by Aaron May
"Such a great agency team! Professional and friendly. And great rates!"

kelly chrisman

May 26, 2023

5  out of  5 rating by kelly chrisman
"I’ve always received prompt service with any questions I’ve had or changes I’ve needed to make with my policy."

Brock Smith

March 24, 2023

5  out of  5 rating by Brock Smith
"Great customer experience! Very friendly and professional staff!! They make the process of getting insured very easy!! Highly recommend Nikki and Susan for all insurance needs!!"

Ashok Uppalapati

February 27, 2023

5  out of  5 rating by Ashok Uppalapati
"Nikki is very professional and provides accurate information very quickly. I really appreciate her timely support all the time."

Amy Mills

February 15, 2023

5  out of  5 rating by Amy Mills
"Nikki is the Best! My family and I have had State Farm for a long time. My agent retired and I wasn’t getting the same service from the agent who took over for him. I called Nikki and switched to her office. She has been so attentive to any of mine or my family’s needs. She is always available and quickly responds to any of our needs. I recommend anyone not happy with their insurance agent or looking for a great agent call Nikki!"

Jenny Rupe

February 9, 2023

5  out of  5 rating by Jenny Rupe
"We have been using Nikki for many years now for our auto insurance and now also for homeowner's insurance. She is always quick to respond to my questions and extremely helpful when I need anything. Superb customer service! I highly recommend Nikki to anyone looking for a top notch insurance agent!"


February 3, 2023

5  out of  5 rating by M P
"Great company to deal with but still getting that small town feel and attention"

Gary Singh

January 26, 2023

5  out of  5 rating by Gary Singh
"Awesome insurance agent! Responds to phone calls and emails in a timely manner. Definitely recommended!"

Tim Kimmel

January 19, 2023

5  out of  5 rating by Tim Kimmel
"I've been with Nikki Shah since she began serving the Cincinnati market for State Farm in 2008. I've had nothing but great service and helpful advice. I especially want to say how awesome her assistant, Susan, is. Susan takes care of all of my insurance needs, and, on at least one occasion, went above and beyond what you would expect from your insurance agent and her staff. Our then college daughter was in a car accident while I was away in Europe. I received a frantic call from my daughter who was shaken up and distressed. I immediately called Nikki's office and spoke to Susan. Susan told me she would handle everything, including calling my daughter to help calm her down. My daughter called me an hour later and was so thankful for Susan's call and advise. Everything turned out okay based to a very, very large extent on Susan's help! Thank you Nikki and Susan!!!!"

Jaswant Singh

January 14, 2023

5  out of  5 rating by Jaswant Singh
"Nikki and her team do a wonderful job."

Adam Stutz

January 11, 2023

5  out of  5 rating by Adam Stutz
"Nikki and her teammate Susan have been excellent insurance representatives. Prompt and appropriate communications without red tape or unacceptable hurdles. Competitive pricing and what you see is what you get in my 2 car experience."

Evan Sommer

January 7, 2023

5  out of  5 rating by Evan Sommer
"Nikki and her team are so lovely! We can’t say enough good things about them."

Ziad G

January 7, 2023

5  out of  5 rating by Ziad G
"Excellent professional and friendly service. Thank you"

Diana Thomas

December 23, 2022

1  out of  5 rating by Diana Thomas
"Not happy at all with Nikki Shah office. Most of time, never returns calls. Tried to change to Hillsboro office but such a hassle to get rid of original office (Nikki Shah) I gave up For the time being. Diana Thomas"

Heather Glardon

December 14, 2022

5  out of  5 rating by Heather Glardon
"Great customer service, very friendly and helpful."

Pamela Robinson

December 2, 2022

5  out of  5 rating by Pamela Robinson
"No more insurance hopping for me. Nikki Shah's office provides competitive rates, professionalism, patience and all staff are very kind. I'm lucky, and you should be too!"