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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Enjoli Gibbs

January 6, 2025

5  out of  5
rating by Enjoli Gibbs
"Great customer service experience!"
We responded:
"Our pleasure! Always happy to take care of you! "
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Mary Ann Cook

January 2, 2025

5  out of  5
rating by Mary Ann Cook
"Susan is always so helpful and knowledgeable, we can’t say enough about how pleased we have been with State Farm!"
We responded:
"Mary Ann, thank you for that wonderful review! We really appreciate you too!"
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Vien Truong

December 15, 2024

5  out of  5
rating by Vien Truong
"Nikki and her team are amazing! They provide outstanding service and answer my questions thoroughly and in detail. I'm highly satisfied with their service"
We responded:
"Vien, thank you so much for this wonderful review! Always a pleasure working with you as well and happy to be able to take care of you!"
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Julie Baston

December 11, 2024

5  out of  5
rating by Julie Baston
"We love our State Farm! It’s nice to speak to a live body who is eager to help! Susan has always been responsive and helpful!"
We responded:
"Julie, thank you for the wonderful review for Susan and we're happy you're happy! It's a pleasure to be here to help!"
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Rima Downes

November 26, 2024

5  out of  5
rating by Rima Downes
"Susan is the reason we've recommended our daughter to this agency for all her insurance needs. Susan has taken care of our family for at least 30 years. She is kind, trustworthy, always willing to help, and very knowledgeable."
We responded:
"Rima! Thank you for such a great review and it's an honor to take care of you all! Thanks for the kind words about Susan...we all agree!"
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Nicole Lloyd

November 18, 2024

5  out of  5
rating by Nicole Lloyd
"Nikki has been fantastic! She set aside time to sit down with my husband and I to review ALL of our insurance needs. She made tailored recommendations for our family - not just a checklist of policies to try and sell us. I am so happy to have an agent that listens!"
We responded:
"This review warms my heart! Thank you, Nicole! You both are wonderful to work with and it's an honor to be able to take care of you!"
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Gregory Price

November 9, 2024

5  out of  5
rating by Gregory Price
"Nikki has provided a thorough explanation of her insurance company. Answering questions on old cars, roofing,general insurance information. We are brand new to State Farm Insurance. Nikki has taken time to answer all questions and has gone over and beyond explaining the services State Farm can offer ."
We responded:
"Greg, thank you for the wonderful review! We're thrilled to have you here and it's definitely been a pleasure getting to know you both and take care of you. Thanks again!"
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Loriann oloughlin

November 8, 2024

5  out of  5
rating by Loriann oloughlin
"Erica Mink has made transition to Ohio from Florida stress less. She was knowledgeable, kind and exhibited exceptional interpersonal skills. Extremely pleased with our interactions and quotes for all our insurance needs. Highly recommend Nikki Shah State Farm insurance company"
We responded:
"Loriann, thank you for the wonderful review and welcome to Ohio! We're here for you any time!!!"
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Michelle Ripperger

November 8, 2024

5  out of  5
rating by Michelle Ripperger
"Erica Mink is great at her job. She truly gets customer service. She is extremely responsive and looks out for what's best for the customer. She was very quick and did a great job getting me the best rate quickly and efficiently."
We responded:
"Michelle, thank you for the great review and we're so happy Erica was able to take great care of you! "
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Ron D

October 31, 2024

5  out of  5
rating by Ron D
"Very helpful and was able to do what I requested."
We responded:
"Ron, we're happy to hear you're having a great experience! Thank you for the review! "
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Rachel Pennington

October 30, 2024

5  out of  5
rating by Rachel Pennington
"Susan was great. She answered all of our questions and saved us money. Highly recommend"
We responded:
"Rachel, thanks for the wonderful comment! We're thrilled you're happy and thank you for letting us take care of you! "
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Cathe Hosea

October 9, 2024

5  out of  5
rating by Cathe Hosea
"Susan helped me today and was very patient explaining some questions to me. She was also prompt in sending me an email with attachment that I requested."
We responded:
"That's great to hear hear that you're happy with Susan and our service! We really appreciate the great review, thank you! "
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Cozette Evans

October 8, 2024

4  out of  5
rating by Cozette Evans
"Very helpful and kind."
We responded:
"Thank you! Glad you've had a great experience!"
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Emily .Madonis

October 4, 2024

5  out of  5
rating by Emily .Madonis
"I’ve been using State Farm for my home owner’s and auto insurance for years and am very happy with the service and competitive prices I receive. I highly recommend!"
We responded:
"Thank you Emily for the wonderful review! We're thrilled that you're happy and we really enjoy working with you too! Thanks again! "
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Junior Helton

October 3, 2024

5  out of  5
rating by Junior Helton
"She was great"
We responded:
"Thank you so much for the wonderful review!"
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Chris Holtz

September 26, 2024

5  out of  5
rating by Chris Holtz
"Not to sound like a cliche, but Nikki and her staff are always there when I need them. If I have a question of if I need something important. I have been able to count on help just a phone call away!"
We responded:
"Chris, thank you for the wonderful review! It's a blessing to take care of you and the family and to have become friends over the years. We really appreciate you!"
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Ave Maria Grazia plena

September 24, 2024

5  out of  5
rating by Ave Maria Grazia plena
"Erica has been super quick to return calls-emails , she is very knowledgeable and professional."
We responded:
"We feel the same about Erica! What a wonderful review! Thank you so much for letting us take care of your insurance."
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Candy Roberts

August 31, 2024

5  out of  5
rating by Candy Roberts
"Susan is always polite and helpful !! Always has the answers."
We responded:
"Love this review, thank you so much, Candy! We appreciate you too! "
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chad hollon

August 29, 2024

5  out of  5
rating by chad hollon
"Great service. Great insurance. Susan H. Is the best."
We responded:
"We totally agree Susan is the best! And it's always a pleasure working with you! Thanks for the great review, Chad!"
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Cliff Papsdorf

August 27, 2024

5  out of  5
rating by Cliff Papsdorf
"Great agency! Nikki and her team are extremely responsive!"
We responded:
"Cliff, thanks for the great review and you're wonderful to work with as well!"
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Craig Walker

August 23, 2024

5  out of  5
rating by Craig Walker
"Very attentive and easy to work with"
We responded:
"That's what we love to hear! Thank you for the great review Craig! We really appreciate it!"
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nakita Combs

August 14, 2024

5  out of  5
rating by nakita Combs
"Amazing service! Always wanting to help! Erica mink was very helpful and always willing to help!"
We responded:
"Thank you for a great review and we're happy to be able to take care of you! Glad Erica was able to help!"
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Karen Larimore

August 13, 2024

5  out of  5
rating by Karen Larimore
"I tell all my friends & family about your State Farm office! 😁❤️🛐"
We responded:
"You're the best, Karen, and we appreciate you so much and can't thank you enough for your loyalty to us! Thanks again for the great review!"
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Jennifer Tartabini

August 12, 2024

5  out of  5
rating by Jennifer Tartabini
"Nikki and her staff are amazing. We have always used State Farm but just recently switched over to Nikki. The whole staff was polite, positive and understood our situation. They worked hard to ask questions and figure out what helped us as a customer. I couldn’t be happier or more appreciative!"
We responded:
"Music to our ears, Jen! We love having you guys here and glad we could take care of everything for you! Thank you for the glowing review!"
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T Marie

August 2, 2024

5  out of  5
rating by T Marie
"I have been working with this insurance office for almost 20 years. I have home, life, and car insurance with them. When I call they answer and are ready to assist. They have never let me down. A big shout out to Erica and Susan for always getting the job done!"
We responded:
"What a great review and we are so very thankful that you've put your trust in our office! Thank you! "