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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scottie Wappenstein

July 13, 2024

5  out of  5 rating by Scottie Wappenstein
"Nikki has been great thanks for all the help!!!"
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Donald Hensley

July 12, 2024

5  out of  5 rating by Donald Hensley
"Great service work with Erica answer all my questions explained everything well recommend 100% give them a call"
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Thom Kincaid

July 8, 2024

5  out of  5 rating by Thom Kincaid
"Easy, excellent customer service."
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James R Henderson

July 1, 2024

5  out of  5 rating by James R Henderson
"Always a pleasure to speak with on the phone and when I filed my last claim it was handled from start to finish in just a few days. I have been with this office for years and have always been very happy with the service provided."
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Kelly Jacoby - she,her

June 26, 2024

5  out of  5 rating by Kelly Jacoby - she,her
"I worked with Susan to create a new auto policy. She was efficient and kind. Not only did she complete the requested task with ease and in an expedited manner, but she was informative and patiently answered all of my questions! Highly recommend!"
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Karen Peters

June 19, 2024

5  out of  5 rating by Karen Peters
"It is a pleasure working with Erica. She is thorough, listens and helped find insurance enhancements that will actually be of value to us. I was hoping for a local agent, and wanted to make sure our insurance reflected the actual replacement value of our home. We are receiving more coverage for less money. Always a good thing!"
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Barbara Hager

June 12, 2024

5  out of  5 rating by Barbara Hager
"Susan is the best. She will always work with you. And she has always made it easy for me. It doesn’t matter what kind of insurance question I have she’s always there to help.."
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Olivia Dawson

June 7, 2024

5  out of  5 rating by Olivia Dawson
"Highly recommend! I received quick and attentive service from both Erica and Susan and they answered all my questions."
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Sabrina Blossom

June 6, 2024

5  out of  5 rating by Sabrina Blossom
"Susan answered all of my questions, streamlined my current insurance information with their information and saved me money. Took moments instead of hours."
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Scott Ruthven

May 31, 2024

5  out of  5 rating by Scott Ruthven
"I feel like I'm doing business with close family members who go above and beyond to make sure I'm in good standing and taken care of properly. I wish more businesses operated in this manner."
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Tiffany Partin

May 30, 2024

5  out of  5 rating by Tiffany Partin
"Excellent communication, and great savings too! Kathy was able to provide quotes very quickly and answered all my questions promptly. I wish I had switched to State Farm sooner!"
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Peggy Viehweger

May 23, 2024

5  out of  5 rating by Peggy Viehweger
"Susan is extremely helpful & always answers my questions"
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Donna Denovo

May 20, 2024

5  out of  5 rating by Donna Denovo
"HIGHLY RECOMMEND EXCELLENT SERVICE & RATES FOR SINGLE, OVER 55, FAIR CREDIT, 2 PRIOR CLAIMS WITHIN PAST 3 YEARS A happy "accident" (pun intended) connected me with ***Erika***, a rep from Nikki Singh Shah's State Farm office. I felt I was being gouged from green lizard (I was), but had put off the quote process due to time constraints, & was avoiding established companies such as State Farm given my profile (rebuilding from debt incurred by ex). In about 5 minutes - no exaggeration - I had a quote for auto and renters with the exact coverage I was carrying that was 63% LESS THAN what I had been paying. LESS THAN! In under 15 minutes (because we chatted a bit), I was completely set up, documents in hand, off the phone - and cancelling my previous policies. I couldn't believe it, so I immediately checked the documents I received - exact same coverage. Plus, a reputable company. ***Erika*** was knowledgeable, swift, and not high pressure (that would have shut me down) - that is why I am leaving this review. You literally have nothing to lose by having them quote - it is not a hard hit to your credit."
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Mark Neff

May 9, 2024

5  out of  5 rating by Mark Neff
"Nikki and her team made getting auto insurance seamless and easy! I will definitely be using Nikki for all my insurance needs."
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Timothy Buttrick

April 30, 2024

5  out of  5 rating by Timothy Buttrick
"Very professional made me feel comfortable helped me with different options to fit my needs and budget"
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David Ames

April 23, 2024

5  out of  5 rating by David Ames
"I've been a client of Susan for 30 plus years. She's always been prompt and very professional. We will to continue to work with her. David from Bethel,Ohio"
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Judy McMullen Voluse

April 19, 2024

5  out of  5 rating by Judy McMullen Voluse
"I just recently transferred our policies to Nikki Shah's agency. Erica managed the details seamlessly, and she was instrumental in handling a new policy that I needed. This agency appears to provide the customer satisfaction that we all desire and I look forward to a long association with them to meet my insurance needs."
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Lilli Moore

April 8, 2024

5  out of  5 rating by Lilli Moore
"Great service, and great rates!!!!"
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Lilli Moore

April 8, 2024

5  out of  5 rating by Lilli Moore
"Great service, and great rates!!!!"
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Linette Singleton

April 8, 2024

5  out of  5 rating by Linette Singleton
"Super helpful, answered all of my questions, got me way better rates & deductibles. Thank you so much!!"
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Paul Sisk

April 1, 2024

5  out of  5 rating by Paul Sisk
"A professional, pleasant encounter with our new agent, it was refreshing to find someone that is genuinely interested in our business and satisfaction. I would recommend Nikki to you for your home, auto, life, and other casualty needs."
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Daniel Brown

February 28, 2024

5  out of  5 rating by Daniel Brown
"Love state farm, fair prices and never had any issues. Been with state farm for over 10 years"
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SamnAndrew Criswell

February 23, 2024

5  out of  5 rating by SamnAndrew Criswell
"Can't say enough great things about Nikki Shah's office. Susan always knows who you are when you come in or even call. Great people to work with. They keep an eye on all of our policies to make sure we have the right coverage at the right price to keep our family protected."
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Emily .Madonis

February 6, 2024

5  out of  5 rating by Emily .Madonis
"I’ve been using State Farm for my home owner’s and auto insurance for years and am very happy with the service and competitive prices I receive. I highly recommend!"
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Roopinder Chatrath

February 5, 2024

5  out of  5 rating by Roopinder Chatrath
"Nikki maintains a huge portfolio of Insurances from Life to home & auto. After comparing rates with different agencies they came up with the best plan and also guided on the umbrella insurance. They also helped us with pre-approval for home and investment properties. A one stop expertise for all types of financial help."