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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ron D

April 9, 2025

5  out of  5
rating by Ron D
"Very helpful and was able to do what I requested."
We responded:
"Ron, we're happy to hear you're having a great experience! Thank you for the review! "
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Rick Addison

April 8, 2025

5  out of  5
rating by Rick Addison
"GREAT 👍 Very happy. Look forward to a very long-term experience. Thank you again!"
We responded:
"Rick, thank you for the great review! Happy to have you here with us and we'll take great care of you!"
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Helen Bliss

April 4, 2025

5  out of  5
rating by Helen Bliss
"I was referred to Nikki through a neighbor and was able to reduce my car insurance by HALF with more coverage- AND a major savings on my house insurance! I could not be happier with the customer service and savings that I received- thank you so much!"
We responded:
"Helen, thank you for this wonderful review and we’re all so happy that you're here with us. We'll take great care of you and reach out any time!!!"
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Mark Deerwester

March 22, 2025

5  out of  5
rating by Mark Deerwester
"I have been with this agency for over 40 years. I can call or text and get things taken care of without issue. Susan is amazing. I know I have a person I can truly trust in her."
We responded:
"Mark thank you for the wonderful review and for mentioning Susan! We really appreciate you and glad we can be here to help!"
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Karen Adams

March 21, 2025

5  out of  5
rating by Karen Adams
"Everyone in this office is excellent. They really do care and show it in several ways. They always go above and beyond. Highly recommend. We have had insurance here for over 30 years. Susan is fantastic!! She is always ready to help. I feel like she is part of my family. I can not put in words what she has done for us. She is the reason we have stayed with State farm ."
We responded:
"That's very sweet, Karen, and we're blessed to have the best insureds! Thank you! Talk to you soon! "
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Andrew Pharo

March 19, 2025

5  out of  5
rating by Andrew Pharo
"Nikki and her team are top notch and very thorough. I highly recommend."
We responded:
"Appreciate the great review, Andrew and thanks for being so wonderful to work with as well! "
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Rosalind Espy

March 19, 2025

5  out of  5
rating by Rosalind Espy
"State Farm is always there when you need them. They’re a very good insurance company. I will use them in the future and always."
We responded:
"Rosalind, thank you for the wonderful review. We enjoy working with you as well and appreciate the trust you've put in us!"
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Glenn Cairns

February 27, 2025

5  out of  5
rating by Glenn Cairns
"Nikki has been a big help managing our insurance needs with State Farm. Her extensive knowledge and expertise are a great comfort to us."
We responded:
"Glenn, that you so much for the review and for always being such a pleasure to work with. You make this all worthwhile and I love getting to know you and your family better every time we meet! Thank you again!"
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Corey Saunders

February 20, 2025

5  out of  5
rating by Corey Saunders
"Just re-signed with State Farm. Great customer service from Erica Mink and she saved me money!!"
We responded:
"Corey thank you for the wonderful review! We're happy to have you at our agency! "
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Daniel Erdeljohn

February 8, 2025

5  out of  5
rating by Daniel Erdeljohn
"My wife and I had been with a different agency for over 30 years. When the company changed hands, our rates for Auto and Home coverage slowly increased so much that thought it was time to shop around. I compared rates and coverage with several companies and found this agency to be nearly half the cost for the same coverage. In addition to great prices, working with such cordial and friendly people makes it twice the deal. GREAT PRICE- GREAT SERVICE."
We responded:
"Dan, thanks for this review! We're thrilled to have you here. Always happy to be of service so reach out any time! Looking forward to building a great relationship!"
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Jaya Prathapa

February 7, 2025

5  out of  5
rating by Jaya Prathapa
"Great service and staff, especially Susan Heffler is extremely knowledgeable and helpful. Will 100% recommend this agency."
We responded:
"Jaya, thank you for the wonderful review and for mentioning Susan! We appreciate working with you too! Always a pleasure!"
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Gulcharan Brainch

January 27, 2025

5  out of  5
rating by Gulcharan Brainch
"Nikki Shah is very professional, respectful, helpful and efficient in every respect. She made our move back to Cincinnati so much easier. Insurance is one thing I need not worry about thanks to Nikki."
We responded:
"Thank you for the wonderful review and we are thrilled to have you back here in Ohio! We truly appreciate that you chose us once again. "
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Jeanne Menke

January 24, 2025

5  out of  5
rating by Jeanne Menke
"Shout out to Erica. She has helped me with my small business needs. I award her with: Most Efficient Person. When I call and leave a message, she gets back to me in under an hour. When I need adjustments made to my plan, she takes care of changes within 24 hours. She communicates when she will be out of the office, taking away any guesswork of when I’ll hear from her. So impressed with Erica! Oh, and, last but not least, she’s patient, generous with her time, and knowledgeable about small business insurance."
We responded:
"We love this and so glad you're happy with Erica and our service! Thank you for this...we all really appreciate it!"
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Enjoli Gibbs

January 6, 2025

5  out of  5
rating by Enjoli Gibbs
"Great customer service experience!"
We responded:
"Our pleasure! Always happy to take care of you! "
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Mary Ann Cook

January 2, 2025

5  out of  5
rating by Mary Ann Cook
"Susan is always so helpful and knowledgeable, we can’t say enough about how pleased we have been with State Farm!"
We responded:
"Mary Ann, thank you for that wonderful review! We really appreciate you too!"
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Vien Truong

December 15, 2024

5  out of  5
rating by Vien Truong
"Nikki and her team are amazing! They provide outstanding service and answer my questions thoroughly and in detail. I'm highly satisfied with their service"
We responded:
"Vien, thank you so much for this wonderful review! Always a pleasure working with you as well and happy to be able to take care of you!"
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Julie Baston

December 11, 2024

5  out of  5
rating by Julie Baston
"We love our State Farm! It’s nice to speak to a live body who is eager to help! Susan has always been responsive and helpful!"
We responded:
"Julie, thank you for the wonderful review for Susan and we're happy you're happy! It's a pleasure to be here to help!"
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Rima Downes

November 26, 2024

5  out of  5
rating by Rima Downes
"Susan is the reason we've recommended our daughter to this agency for all her insurance needs. Susan has taken care of our family for at least 30 years. She is kind, trustworthy, always willing to help, and very knowledgeable."
We responded:
"Rima! Thank you for such a great review and it's an honor to take care of you all! Thanks for the kind words about Susan...we all agree!"
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Nicole Lloyd

November 18, 2024

5  out of  5
rating by Nicole Lloyd
"Nikki has been fantastic! She set aside time to sit down with my husband and I to review ALL of our insurance needs. She made tailored recommendations for our family - not just a checklist of policies to try and sell us. I am so happy to have an agent that listens!"
We responded:
"This review warms my heart! Thank you, Nicole! You both are wonderful to work with and it's an honor to be able to take care of you!"
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Gregory Price

November 9, 2024

5  out of  5
rating by Gregory Price
"Nikki has provided a thorough explanation of her insurance company. Answering questions on old cars, roofing,general insurance information. We are brand new to State Farm Insurance. Nikki has taken time to answer all questions and has gone over and beyond explaining the services State Farm can offer ."
We responded:
"Greg, thank you for the wonderful review! We're thrilled to have you here and it's definitely been a pleasure getting to know you both and take care of you. Thanks again!"
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Loriann oloughlin

November 8, 2024

5  out of  5
rating by Loriann oloughlin
"Erica Mink has made transition to Ohio from Florida stress less. She was knowledgeable, kind and exhibited exceptional interpersonal skills. Extremely pleased with our interactions and quotes for all our insurance needs. Highly recommend Nikki Shah State Farm insurance company"
We responded:
"Loriann, thank you for the wonderful review and welcome to Ohio! We're here for you any time!!!"
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Michelle Ripperger

November 8, 2024

5  out of  5
rating by Michelle Ripperger
"Erica Mink is great at her job. She truly gets customer service. She is extremely responsive and looks out for what's best for the customer. She was very quick and did a great job getting me the best rate quickly and efficiently."
We responded:
"Michelle, thank you for the great review and we're so happy Erica was able to take great care of you! "
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Rachel Pennington

October 30, 2024

5  out of  5
rating by Rachel Pennington
"Susan was great. She answered all of our questions and saved us money. Highly recommend"
We responded:
"Rachel, thanks for the wonderful comment! We're thrilled you're happy and thank you for letting us take care of you! "
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Cathe Hosea

October 9, 2024

5  out of  5
rating by Cathe Hosea
"Susan helped me today and was very patient explaining some questions to me. She was also prompt in sending me an email with attachment that I requested."
We responded:
"That's great to hear hear that you're happy with Susan and our service! We really appreciate the great review, thank you! "
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Cozette Evans

October 8, 2024

4  out of  5
rating by Cozette Evans
"Very helpful and kind."
We responded:
"Thank you! Glad you've had a great experience!"